Privacy Policy

This Privacy Policy applies to the websites located at (collectively and individually referred to herein as the “Website”), which are operated by or for Knock Knock Children’s Museum. The Website allows users to find out more about the Museum and its 18 Learning Zones, and in some cases, to participate in interactive activities on the Website. The Website is only for private, non-commercial, informational and entertainment purposes.

We take your online privacy very seriously. Therefore, the purpose of this Privacy Policy is to disclose to you what information we may collect from you, how we collect it, with whom we share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we have collected from you. If you have questions or concerns regarding this Privacy Policy, you should contact us directly at

When this Privacy Policy references the term “personally identifiable information” or “personal information,” we mean information that identifies a particular individual, such as your full name, street address, telephone number or email address. When other information, such as a hobby or demographic-identifier, is associated with personal information, it also becomes personally identifiable information for the purposes of this Privacy Policy.

Please read the information below to learn more about our data collection policies and practices.

  1. Types of Information That May Be Collected
  2. How Information Is Collected
  3. How We Use the Information Collected
  4. With Whom Your Information May Be Shared
  5. Links to Other Websites
  6. Security
  7. A Special Note for Parents Concerning Privacy
  8. Your Acceptance of The Privacy Policy and Changes to the Policy
  9. Correcting/Updating Personal Information
  10. Questions About This Privacy Policy

Types of Information that May be Collected

Information You Provide Us: When you visit certain portions of the Website, we may ask you to provide us with specific information, including:

  • contact information, such as your name, mailing address, email address or phone number;
  • demographic information such as your age, education, occupation and gender; and
  • financial information, such as your credit card number or similar information.

Site Usage Information: We may receive and store certain types of internet usage information whenever you visit the Website, such as your landing page, order of pages viewed, and other click stream data. See “IP Addresses and Click Stream Data” section below.

Email Communications: When you open emails from us, we may receive a confirmation notifying us that you opened the email, if your computer supports such capabilities. We also may keep track of what emails we send you and what emails you may be receiving from our partners and affiliates. Additionally, we keep a record of what communications you have opted to receive or not to receive.

How Information is Collected

Visitors may use the museum’s Website without registering or submitting any personally identifiable information. You will be asked to provide personally identifiable information that may include your name, address, phone number, and an e-mail address. To purchase a membership, or make a donation online, you will be redirected to our secure online merchant, Altru.

Online Memberships and Donations
When you purchase a membership or make a donation to online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be stored temporarily on a secured server and used only as needed to process your transaction. We will retain your personally identifiable information for our records, in order to facilitate better customer service. To process payments for members who have selected automatic renewal, we will also retain payment information, in a secure manner, until such time that either the payment information expires (when we will contact you to update it), or the auto-renewal of the membership is canceled by you. In certain cases, you may be asked for additional information to complete your request, such as the names and birth dates (month/year) of your children if obtaining a Family Membership or any Contributing Membership with children.

Newsletters and Website Emails: We may offer newsletters to share information with you about the Website, about the Museum and about our partners and affiliates. You may sign up to receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the Website. You do have to provide us with personal information when you sign up for a newsletter; however, you can control how we use that information, as set forth in the Opt In/Opt Out Offers section below.

Contests or Sweepstakes: We may periodically operate contests or give-a-ways through the Website and on social media. These periodic contests may require registration or the submission of personal information. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information to us. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes (see the rules of each contest for details about how your personal information will be used). We may also ask your permission to allow us to publicly post some of your information on the Website, such as on a winner’s page, in the event you win a contest or give-a-way. Except as required by applicable law, we will not post your information without your permission.

In some instances, a third-party advertiser or sponsor may operate or host a Knock Knock Museum contest or give-a-way on their website, and collect your information. In those cases, where we are not the operator or host of the contest or give-a-way, we do not collect your information and we have no control over the information collected from you. Accordingly, we urge you to review the advertiser’s or sponsor’s privacy policy applicable to the contest or sweepstakes before participating and providing your information to that advertiser or sponsor.

Cookies: As with many websites, our Website uses a technology called “cookies.” A cookie is a unique, random number that is stored in the browser on your computer. The cookie doesn’t actually identify you, just the computer that is used to visit the site. Cookies automatically identify your browser to the Website whenever your computer is used to visit the Website. Cookies also let us know how many people visit the Website and where visitors go on the Website. In addition, cookies can let us know non-personally identifiable information, like what web browser is being used to access the Website. For registered users, cookies can make using the Website easier for you by saving information such as your passwords or preferences. By tracking how and when you use the Website, cookies help us determine which areas are popular and which are not. Many improvements and updates to the Website are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on the Website. Cookies may also allow the Website to present to you advertising that may be of special interest to you. If you do not want information collected through the use of cookies, your browser should contain an option that allows you to disable or delete cookie data at any time. Some areas of the Website, however, may not provide you with a personalized experience if you have disabled the use of cookies. The cookies are not tied to personal information.

IP Addresses and Click-Stream Data: We may collect IP addresses and/or click-stream data. An IP address is a number associated with the service through which you access the Internet, like your ISP (Internet service provider) or your company. Standing alone, your IP address is not personally identifiable information. At times, we also use IP addresses for purposes of system administration and to report aggregate information to our partners and affiliates (e.g., regarding the frequency with which our guests visit various parts of our Website). We may combine this information with personally identifiable information. Click-stream data is information collected by our computers when you request certain pages from the Website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Website, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.

How We Use the Information Collected

As applicable, the information you provide to us may also be used to:

  • contact you about the Website;
  • contact you relating to your membership or user status;
  • confirm or fulfill a donation and/or membership purchase you have made;
  • inform you of a prize you have won;
  • monitor or improve the use of the Website;
  • customize the content you see on the Website;
  • monitor compliance with the Terms of Use for the Website;
  • maintain website security;
  • enhance navigation;
  • send or offer you a newsletter; and
  • send you promotional material or special offers

You may choose not to receive these kinds of emails by indicating your desire to leave the mailing list (offered in emails we send you) or email

With Whom the Information May Be Shared

At times, we may share your personal information with others for various purposes. The following outlines the ways in which your information may be shared with others and the ways in which you may opt-out of having your information shared:

Our Agents: We may employ other businesses, certain services and individuals to perform functions on our behalf. Examples include fulfilling orders, sending e-mail, Website analysis, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They may have access to personally identifiable information needed to perform their specified functions, but may not use it for their own purposes, such as sending you marketing offers about their products or services.

Aggregate Information: We may share aggregate information, such as demographics and Website usage statistics, with our partners, affiliates or other organizations. When this type of information is shared, the other parties do not have access to your personally identifiable information

Opt-In / Opt-Out Offers: When you provide us with personal information, you may be presented with the opportunity to share your personal information with third parties for various purposes, such as receiving information or special offers. An opt-in/opt-out message will ask you if you would like your information to be shared. When you allow us to share your personal information with third parties, we require third parties who have access to that information to agree to abide by our current Website privacy policy. Once the information is transferred, however, we cannot control the privacy practices of these other companies.

Traffic Measurement Services: The Website may use a third party traffic measurement service to analyze the traffic on the Website. Audience and Traffic Measurement Services allow us to collect anonymous traffic and behavior information from our Website by monitoring anonymous visitor activity. Our current policy is that we permit the Website’s traffic measurement services to set and access their own cookies on your computer.

Business Transfers: In the event that this business is sold or transferred to another party, or another transaction occurs in which your personally identifiable information is one of the business assets transferred, all personally identifiable information that has been collected and saved may be one of the business assets we transfer.

Administrative or Legal Process: Your personal information may be transferred to third parties without notice to you in order to comply with applicable law, law enforcement agencies, to protect our rights, or protect the rights of other users of the Website.


We use reasonable measures to protect personally identifiable information that is stored within our database, and we restrict access to such information to those employees and agents who need access to perform their job functions, such as our customer service personnel and technical staff. However, please note that we cannot guarantee the security of this information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For additional information about the security measures we use on the Website, please contact us at

A Special Note for Parents Concerning Privacy

We may collect personal information from children under the age of thirteen (13) on certain portions of the Website. However, our collection of such personally identifiable information from these children is in compliance with the Children’s Online Privacy Protection Act of 1998 (15 U.S.C. 6501 et seq.). For example, before we collect any personally identifiable information from children under the age of thirteen (13), we will obtain the required prior consent from a parent or guardian.

Your Acceptance of the Privacy Policy and Notification of Changes to the Policy

By using the Website, you signify your agreement to all of the terms of our Privacy Policy. We may amend this Privacy Policy at any time. If we make a material change to the way in which we collect, use, and/or share your personal information, we will post a notice on the Website. We will assume that you have given your permission for your information to be used under the terms of the new Privacy Policy, if you continue to use the Website thirty (30) days after a notice is posted.

Correcting/Updating Personal Information

If your personally identifiable information changes (such as your email address or zip code), or if you no longer wish for us to have your personally identifiable information on file, we provide a way to correct, update or remove the personal data you have provided to us. This can be done by emailing us at

Phot/Video Policy within the Museum

Each person entering Knock Knock Children’s Museum grants the museum permission to photograph, videotape, record or otherwise reproduce the image and/or voice of that person and all accompanying minors, without compensation, for the museum’s business purposes, including copying, distribution, and other uses.

Questions about this Privacy Policy

If you have any questions about this Privacy Policy or the privacy practices of the Website in general, please contact

Children’s Privacy Policy

Information collected and maintained by:
Knock Knock Children’s Museum
1900 Dalrymple Drive
Baton Rouge, La 70808
The Children’s Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under thirteen (13) years of age. Parents and legal guardians may be referenced collectively as “parents” herein.

This Children’s Privacy Policy applies to the website located at

For Parents of Children under 13

Our Children’s Privacy Policy explains our information collection and use practices directed to children under the age of 13 who use the Website. This Children’s Privacy Policy also applies to information submitted by parents about their children under the age of 13. 
Please read this Children’s Privacy Policy carefully, so that you know exactly how we collect and use information, how you can submit or change your child’s information, and how you can request that we delete your child’s information. You can also review the Privacy Policy for the general website for (many of those provisions are different from this Children’s Privacy Policy) by clicking here.

Our Children’s Privacy Policy answers the following questions. 

  1. What personal information do we collect from children?
    2.  How do we use and share the personal information that we have collected from children?
    3.  How do we notify and obtain consent from parents?
    4.  How can parents access, change or delete personal information about their children?
    5.  How will we notify you if our Children’s Privacy Policy changes?
    6.  Who do you contact if you have questions or concerns about our Children’s Privacy Policy?

What personal information do we collect from children?

We do not collect personal information from children under the age of thirteen (13) unless their information is entered into our secure online merchant Altru as part of their Family Membership registration. The only information we collect from such a child during any online transaction is the child’s first name, last name and the parent’s e-mail address. We do not collect any other personally identifiable information from children during any retail transaction.

How do we use and share the personal information that we have collected from children?

We do not disclose any child’s personal information to third parties.

How can parents access, change or delete personal information about their children?

At any time, parents can request that any personal information we have collected from or about their child(ren) be deleted from our records. We use one method to allow parents to access, change, or delete the personally identifiable information that we have collected from their children:

  • A parent can contact our Membership department to access, change, or delete the personal information that we have collected from his or her child by sending an e-mail to   Parents must include the child’s name and and the parent’s e-mail address in the e-mail so that we can better assist you with your inquiry or request.

How will we notify you if our Children’s Privacy Policy changes?

We may amend our Children’s Privacy Policy at any time. We will use reasonable efforts to provide parents with notice by e-mail of any material changes in the way we intend to collect, use and/or share children’s personal information. Please note that, at all times, parents should keep personal information updated in order to provide us current e-mail addresses. We will apply material changes in our Children’s Privacy Policy only in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.

Who do you contact if you have questions or concerns about our Children’s Privacy Policy?

If you need further assistance, please send an e-mail with your questions or comments to